Database index restore & backfill
Incident Report for
Service is back to normal for all clients, backfilling of predictions is complete.
Posted 4 months ago. Jul 07, 2017 - 11:46 PDT
Current predictions are now being returned for most clients. We are monitoring the remaining clients to ensure current predictions are made for them as soon as possible.
Posted 4 months ago. Jul 07, 2017 - 10:37 PDT
At 8:38 PT the Support application began seeing degraded performance due to an issue with the database indexes. We immediately initiated a database restore from a snapshot a couple hours earlier and are currently backfilling predictions since the snapshot and will process current predictions soon. Will update with an ETA of when this will be completed.
Posted 4 months ago. Jul 07, 2017 - 09:46 PDT